FAQ
Welcome to our FAQs section where we’re hoping all your burning questions will be answered! If you can’t find the answers you need here, please reach out to us at hello@mimiandnunu.com and we promise an actual human being will happily assist you.
What happens after I place an order?
Once your order is placed, you’ll receive an email confirmation with all your details. Your order will then be lovingly hand packed at our Dubai HQ and handed over to our delivery partners. As soon as it’s on its way, you’ll get a tracking link so you can follow its journey to you.
I didn’t receive an order confirmation email - where can I find it?
When you place an order, we send a confirmation email to the email address you provided. If you can’t find this in your inbox, please check your promotions/spam/junk folders as sometimes they like to hide there. If you still can’t find it, please reach out to us at myorder@mimiandnunu.com and we’ll help you track it down and put your mind at rest.
Will I be charged straight away for pre-orders?
Yes, payment is taken at checkout to secure your order.
Will I have to pay customs fees or duties?
International customers may be subject to customs fees or duties, which are payable upon delivery. These charges are set by your country’s customs authorities and are outside of our control.
Do you accept returns?
At this stage, as a small family-run brand in our infancy, we are only able to accept exchanges. If your item isn’t quite right, we’ll be happy to help you exchange it for another size, style or print (subject to availability).
How do I request an exchange?
Please email us at myorder@mimiandnunu.com within 30 days of receiving your order. Items must be unworn, in original packaging, and in perfect condition to qualify for an exchange.
What payment methods do you accept?
We accept all major credit & debit cards and Apple Pay.
What currency will I be charged in?
All orders are charged in Dirhams. If you’re shopping internationally, your bank or card provider will handle the currency conversion.
Where do you ship from?
All orders are fulfilled from our Dubai HQ. 🌴
Do you ship worldwide?
Yes! We ship across the UAE, GCC, UK, USA, Europe & beyond.
How long does delivery take?
UAE: 2–3 business days
GCC: 3–5 business days
International: 5–10 business days (location dependent)
How much is shipping?
UAE: AED 20 | Free delivery on orders over AED 750
GCC: AED 50 flat rate
UK: AED 120 flat rate
USA: AED 150 flat rate
Europe & Rest of World: AED 150
When will my pre-order ship?
All pre-orders will be shipped by 31st October 2025.
How do I know which size to order?
Our size guide is available on every product page. Our PJ sets are designed with a relaxed, comfy fit and are true size.
Do you have matching kids & adult sets?
Yes! Mimi & Nunu was created with matching “Mama & Mini” moments in mind.
Where are Mimi & Nunu products made?
Our pieces are thoughtfully designed between Dubai & London, and produced in a trusted family run factory in China that shares our values of quality and care.
Can I collaborate or work with you?
We’d love to hear from you! For press, influencer, stockist, wholesale or any collaboration requests, please reach out to hello@mimiandnunu.com.
Still have questions?
We’re here for you. Just drop us a message 💌 hello@mimiandnunu.com and we’ll get back to you as soon as possible.